本公司尊重并依法保护用户个人信息。本政策说明本网站收集信息的内容、方式、用途及保护措施。使用本网站即表示您已阅读并同意本政策。
一、我们收集的信息
- 您通过投诉举报表单或电子邮件主动提供的姓名/单位、联系方式及投诉举报内容；
- 为保障网站安全运行而由服务器自动记录的访问日志（IP 地址、访问时间、浏览器类型等），仅用于安全分析与故障排查。
二、信息用途
- 受理、核实并反馈您提交的投诉举报；
- 开展网站安全防护与合规审计；
- 除此之外，不用于任何商业营销目的。
三、信息的存储与保护
- 相关信息均存储于受访问控制的系统中，仅限授权人员接触；
- 投诉举报相关记录自办结之日起留存不少于 6 个月，期满后删除或匿名化处理；
- 本公司采取加密传输、访问权限管理等技术措施防止信息泄露、毁损或丢失。
四、信息共享
- 未经您的同意，本公司不向任何第三方提供、出售您的个人信息；
- 依法律法规或有权机关要求提供的除外。
五、您的权利
- 您有权查询、更正、删除我们持有的您的个人信息；
- 如需行使上述权利，请发送邮件至 admin@rtcc-spb.com，我们将在 15 个工作日内予以处理。
六、政策更新
本政策如有修订，将在本页面公布并标注更新日期。本政策最近更新日期：2026 年 11 月 6 日。
The company respects and protects your personal information in accordance with applicable laws. This policy explains what information this website collects, how it is used, and how it is protected. By using this website you agree to this policy.
1. Information We Collect
- Name/organisation, contact details and complaint content you voluntarily provide via the complaint form or email;
- Server access logs (IP address, visit time, browser type) recorded for security and troubleshooting purposes only.
2. Use of Information
Collected information is used solely to handle complaints and reports, and to secure and maintain this website. It is not used for marketing.
3. Storage & Protection
Information is stored in access-controlled systems. Complaint records are retained for at least 6 months after closure and then deleted or anonymised. Technical safeguards such as encrypted transmission and access control are applied.
4. Sharing
We do not sell or share your personal information with third parties without your consent, except as required by law or competent authorities.
5. Your Rights
You may request access, correction or deletion of your personal information by emailing admin@rtcc-spb.com. We will respond within 15 working days.
6. Updates
Any revision will be published on this page. Last updated: 6 November 2026.